Effective Date: April 7, 2026 · Last Updated: April 7, 2026
At Xenodrive, we want you to love what you wear. If something doesn’t work out, we’ve made returns straightforward. Please review the details below so you know exactly what to expect.
Because every Xenodrive item is made to order through our print-on-demand process, our return policy differs slightly from traditional retailers. We stand behind the quality of every piece we produce.
1. Return Window
You have 30 days from the date of delivery to initiate a return. Returns requested after the 30-day window has closed cannot be accepted.
The delivery date is determined by the carrier’s delivery confirmation, not the date of purchase or shipment.
2. Conditions for Return
To qualify for a return, items must meet all of the following conditions:
Unworn and unwashed— items must not have been worn outside of trying them on. They should be free of odors, stains, pet hair, deodorant marks, and any signs of use.
Original tags attached— all hang tags, care labels, and brand labels must still be intact and attached to the garment.
Original packaging— items should be returned in their original packaging where possible. If the original packaging is unavailable, items must be securely packaged to prevent damage during transit.
Undamaged— items must not be altered, hemmed, or damaged by the customer in any way.
We inspect every returned item. Returns that do not meet these conditions will be declined and shipped back to you at your expense.
3. Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or is not what you ordered, we will make it right — no questions asked. In these cases:
Contact us within 30 days of delivery with your order number and photos clearly showing the issue.
We will offer a free replacement or a full refund, including any original shipping charges.
You will not be required to return the defective item unless we specifically request it (in which case we cover return shipping).
Common qualifying issues include printing defects, wrong size or color shipped, significant color deviation from what was displayed, tears or damage present upon arrival, and blank or misprinted garments.
4. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:
Underwear and swimwear— for hygiene reasons, these items are non-returnable once the packaging has been opened.
Socks— non-returnable once the sealed packaging has been opened.
Items marked “Final Sale” — products purchased at a deep discount or marked as final sale at checkout are not eligible for returns.
Gift cards— non-refundable and non-returnable.
Items with removed tags— garments returned without their original tags will not be accepted.
5. How to Start a Return
To initiate a return, follow these steps:
Contact us — email support@xenodrive.com with your order number and the reason for your return. If applicable, include photos of the item.
Receive approval— our team will review your request and respond within 2 business days with return instructions and a return shipping label (if applicable).
Ship your return— pack the item securely and drop it off with the designated carrier. We recommend keeping your tracking number until your refund is processed.
Please do not send returns without first receiving approval. Unapproved returns may be refused or delayed.
6. Return Shipping
Defective, damaged, or incorrect items — Xenodrive covers return shipping costs. We will provide a prepaid return label.
Change of mind / sizing issues — return shipping is the customer’s responsibility. Original shipping fees are non-refundable.
7. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
Processing Time
Inspection and approval: 3–5 business days after we receive the item.
Refund issued to original payment method: 5–10 business days after approval, depending on your bank or card issuer.
Refund Method
Refunds are issued to the original payment method used at checkout. If you paid with a credit or debit card, the refund will appear on your statement. If you used store credit, the balance will be restored to your account.
Partial Refunds
In certain situations, a partial refund may be granted — for example, if an item shows signs of use or is returned without original tags but is otherwise in acceptable condition. We will notify you if a partial refund applies before processing.
8. Exchanges
Because our items are made to order, we handle exchanges as a return and reorder. If you need a different size or product:
Initiate a return following the process in Section 5.
Place a new order for the correct item on our website.
Your refund for the original item will be processed once we receive it.
For defective or incorrect items, we will ship a replacement at no additional cost without requiring you to place a new order.
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account or credit card statement again — refunds can sometimes take time to post.
Contact your bank or card issuer, as there is often a processing period before refunds are officially posted.
If you’ve done both of the above and still have not received your refund, contact us at support@xenodrive.com and we will investigate.
10. Order Cancellations
Because our products are made to order, there is a limited window for cancellations. You may request a cancellation by contacting us as soon as possible after placing your order.
Before production begins — we will cancel your order and issue a full refund.
After production has started — the order cannot be canceled. You may return the item once delivered, subject to the conditions in this policy.
11. Contact Us
Have questions about a return? We’re here to help.
